Terms and conditions

DEFINITIONS

These general terms and conditions govern the use of the www.childwiselabs.com platform, which connects users with experts in various fields of child development and provides access to educational materials, professional literature, and other tools in the field of child development and education.

In these general terms and conditions, the terms listed below have the following meanings:

  • Platform: the website at www.childwiselabs.com and related mobile applications.

  • Operator: the owner and operator of the Platform is ChildWise Labs d.o.o., Gogalova ulica 6, Ljubljana, Slovenia, registration number 9612335000, tax number SI 26128012.

  • Expert: a natural person who offers professional services related to child development via the Platform as an independent external contractor of the Operator.

  • User: a natural person who registers to use the Platform’s services and is over 18 years of age.

  • Child: a person under the age of 18 whose parent or legal representative is a User and who uses the Platform's services via the User's Account.

  • User Account: a digital identity created by the User upon registration on the Platform, which enables the use of the Platform. It includes the user ID, username, and email address.

  • Digital Development Games: interactive software solutions accessible via computers, mobile devices, or other electronic devices, designed to address specific aspects of children's cognitive development (including attention, memory, logical reasoning, and problem solving). Digital games are designed as a support tool for learning and development through play and are not a substitute for formal education, professional pedagogical work, or therapeutic treatment.

  • Lectures and Workshops: educational services provided via online communication tools and platforms, either live (interactive) or as pre-recorded content. The provider may be either an Expert or the Operator.

  • Digital Services Act: REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 October 2022 on the Digital Services Act and amending Directive 2000/31/EC.

 WHAT THE PLATFORM OFFERS

The Platform provides the following main services:

  • access to general information about Experts (such as the scope of services, indicative price of services, experience, language of communication, availability, licenses and certificates obtained, education, and opinions of other Users about services provided);

  • a tool for secure communication (chat) between the User and the Expert intended for arrangements, logistics, and short messages;

  • a tool for secure payment of services via a third-party payment solution;

  • registration for Lectures and Workshops;

  • access to materials and literature on child development and education (including Digital Development Games).

 LIMITATION OF LIABILITY

The User expressly acknowledges that the Platform does not provide medical services nor does it perform medical, expert, consulting, professional, or similar services.

Expert services

The Platform does not guarantee results and is not responsible for the selection of an Expert made by the User, nor is it responsible for the quality of services provided by Experts or for any resulting damage. The User and the Expert enter into a mutual relationship outside the Platform, therefore the Operator is not a party to this relationship.

Digital Development Games

The Platform provides access to digital development games designed to support the development of children's cognitive abilities. The expected effects of using these games may include the improvement or strengthening of certain cognitive skills, with the results of use varying depending on individual depending on individual circumstances, such as the child’s age, developmental characteristics, and frequency of use.

The user expressly agrees and acknowledges that:

  • Digital games are not medical or therapeutic devices and should not be used as a substitute for professional advice, diagnosis, or treatment by qualified professionals.

  • The Operator does not guarantee the achievement of specific results or effects for individual users.

  • The Operator accepts no responsibility for any lack of progress, unexpected results, or consequences arising from the use of digital games.

  • The User is obliged to ensure appropriate supervision of use and to ensure the appropriateness and time limits of play in relation to the age and characteristics of the Child.

Lectures and Workshops

Lectures and Workshops are conducted in accordance with the available information, knowledge, and materials, whereby the Operator does not guarantee the achievement of specific results or the suitability of the content for the individual needs of participants. The Operator assumes no responsibility for the performance of services provided by external Experts. However, if the Operator acts in the role of the service provider, its liability is limited to the intended use of the service and excludes damages, except in cases of intent or gross negligence.

Content

The content published on the Platform is intended for general information purposes only and cannot replace a personal visit to the relevant expert. The published content may change on a daily basis and may become outdated. The content manager does not verify the content in terms of its professionalism and accuracy. The Operator assumes no responsibility for the content published on the Platform.

Users use the content of the Platform at their own risk and must also ensure that children use the Platform's services under the supervision of the User. The Platform is not intended for emergencies. If the User needs urgent assistance, call the emergency number in the country where you are located.  

The Operator cannot guarantee that all information is accurate, but it exercises reasonable care and professional diligence in providing information. The Operator accepts no responsibility for any errors, interruptions, or missing information, unless this is the result of its omission or negligence.

General

The Operator is not liable for any damage incurred by users or Experts during the period of unavailability of the Platform.

The User undertakes not to use the website for illegal purposes, contrary to the provisions of the law or ethical and moral standards.

The Operator shall not be liable for any damage that may occur to the User's hardware, software, or other equipment due to the use of the Platform. The User must ensure adequate protection of their equipment (antivirus, etc.) before accessing and using the Platform.

The Platform may use links to other websites that are not under the control of the Operator. The Operator is not responsible and assumes no liability for information, materials, and other content available on third-party websites.

 INTELLECTUAL PROPERTY RIGHTS

Copyright for all content, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of the Operator, and reproduction or use on other websites is prohibited in accordance with the Copyright and Related Rights Act (ZASP). The aforementioned content may be quoted verbatim, summarized, reproduced, processed, and distributed for commercial purposes in magazines, publications, or other media only if the Platform is cited as the source with an active link to the Platform.

The content and information on the Platform are intended for the User's personal, non-commercial use and may not be transferred, copied, processed, or distributed for commercial use, with the exception of content that is specifically available for transfer and expressly designated for this purpose. The User may only print or publish on social networks those parts of the Platform that are intended for personal use.

CHILD PROTECTION

The Expert shall not accept an appointment from anyone whom they know or suspect to be a Child without the express permission of their parents or other legal representatives. The Operator or Expert may not accept any personal data relating to a Child without the express permission of the Child's parents or other legal representatives. Similarly, the Operator or Expert may not disclose data received from Children to third parties, except for parents or other legal representatives. The Operator may not offer free access to articles or services that are harmful to Children.

 USER ACCOUNT

To use the Platform, the User must create a User Account. The User Account allows them to access services, personalized content, track activities, and manage settings within the Platform.

The User undertakes to provide true and up-to-date information during registration, as this affects the quality of the personalized services offered on the Platform.

By registering, the User declares that: a) the User is a natural person over the age of 18; b) the User is registering on their own behalf; c) the User is familiar with the current general terms and conditions, accepts them in full, and undertakes to comply with them. Registration is not permitted in the event of any reservations or disagreement with the general terms and conditions, and the User is obliged to terminate it.

The use of the Platform's services, reserved for registered Users, is permitted only to holders of a User Account and Children. Lending a User Account, using a foreign User Account, and redirecting a User Account are not permitted. Registered Users are responsible for their User Accounts. They are obliged to keep the information used to access their User Accounts (i.e., username and password) confidential. Registering solely for market research or to access the list of Experts for commercial purposes constitutes misuse of the User Account.

The User undertakes to use the Platform's services and their User Account in such a way that they do not violate the mandatory regulations of the Republic of Slovenia, these general terms and conditions, or any other specific terms and conditions.

The User shall exercise due diligence to prevent the spread or distribution of computer viruses, Trojan horses, or other harmful or unwanted software code to other Users via the Platform.

 TERMINATION OF USER ACCOUNT

The User has the right to delete their User Account at any time by following the instructions on the Platform or by contacting the Operator via email at collaborate@childwiselabs.com.

If the User violates the terms of use, the Operator may delete their User Account or temporarily suspend their access to the User Account without prior notice.

The Operator may delete a User Account in particular when, based on information from Experts, the Operator has reasonable grounds to suspect that the User has caused damage to Experts due to non-payment, unfair practices, or other actions that have caused or will cause damage to Experts.

The Operator reserves the right to determine how long the User's access to the User Account will be suspended.

Upon deletion of the User Account, the right to use the Platform shall immediately cease, and all content and data shall be immediately deleted or anonymized. The Operator reserves the right to store data in accordance with the provisions of the Privacy Policy and in accordance with the law.

 RELATIONSHIP BETWEEN THE EXPERT AND THE USER

The User and the Expert enter into a contractual relationship at the moment when the User accepts and confirms the reserved consultation date with the Expert via the Platform. The contractual relationship is established directly between the User and the Expert, which means that the Operator is not a party to the contractual relationship established between the Expert and the User.

All materials, resources, or content provided by the Expert during consultations remain the intellectual property of the Expert, unless expressly stated otherwise.

The communication between the User and the Expert must take place via the Platform's messaging system for record-keeping and security purposes.

After the service has been provided, Users may submit a rating and comment on the Expert's profile. Ratings must be truthful and objective, without hate speech, insults, discrimination, or personal attacks. The Platform reserves the right to moderate and remove inappropriate content in accordance with the provisions of the Digital Services Act.

 RELATIONSHIP BETWEEN THE EXPERT AND THE OPERATOR

The Platform displays Experts who do not have an employment contract with the Operator.

Information about Experts is based on data provided to the Operator by the Experts and therefore does not necessarily display all of their products or services.

Before registering an Expert on the Platform, the Operator requires the submission of evidence of relevant education, qualifications, and any certificates, which the Operator verifies but does not  guarantee their accuracy or completeness.

 PAYMENTS, CANCELLATIONS, AND REFUNDS  

Use of the Platform is free of charge for the User. The Platform also offers the services of the Operator and Experts, which are subject to a fee. These services are clearly marked, and the User has the option to order and pay for them.

Payment for services on the Platform is possible online using payment cards via Stripe (https://stripe.com). When choosing to pay via Stripe, the User will be redirected to the Stripe website, where they will make the payment in accordance with Stripe's terms of use. All procedures related to payments via Stripe are governed exclusively by Stripe's terms of service and privacy policy, which the User agrees to when making a payment.

Consultations with Experts

The User may cancel a booked consultation with an Expert at least 24 hours before the agreed date and is entitled to a full refund, which will be made in the same manner as the payment was made.

If the User fails to attend the booked consultation appointment without prior cancellation or a valid reason, the User is not entitled to a refund.

If the Expert cancels the booked consultation appointment, the User is entitled to a full refund.

The Operator assumes no responsibility and has no role in the event that the Expert and the User agree on payment outside the Platform. In such a case, all legal and practical consequences, including obligations, claims, and risks, rest solely with the Expert and the User.

Lectures and Workshops

The Operator or Experts may act as providers of paid services in the form of lectures and workshops. Lectures or Workshops will be held if a sufficient number of participants register. The provider reserves the right to change the dates or location of lectures or workshops. The provider reserves the right to cancel or change the seminar due to an insufficient number of registrations, participant cancellations, or force majeure (e.g., illness of the lecturer), in which case the provider will refund the full payment to registered users. The User may cancel their participation in writing to the Operator's address collaborate@childwiselabs.com. In the event of cancellation of participation by the User less than 30 days before the date of the Lecture or Workshop, the User is not entitled to a refund. The User has the right to withdraw from the contract concluded with the Expert in accordance with the provisions of the Consumer Protection Act.

The User expressly agrees that, in accordance with the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22):

  • they have no right to withdraw from the contract concluded between the User and the Expert after consulting with the Expert;

  • they do not have the right to withdraw from the contract once the digital content has been delivered.

 COMPLAINTS, REPORTING AND HANDLING OF VIOLATIONS

The User or a third party has the right to report illegal content or conduct, content or conduct that is contrary to these general terms and conditions to the Operator in writing to the e-mail address info@childwiselabs.com or by post to the address Gogalova ulica 6, Ljubljana, Slovenia.

If content (such as ratings, comments, chat conversations) violates the law, the Platform's rules, or general ethical standards, the Operator may remove it and temporarily or permanently disable the User Account. In such a case, the User will be notified of the reasons and may file a complaint in writing within 15 days of receiving the notification to the addresses specified above.

The Operator shall decide on the complaint within 15 days of receipt and notify the User of the decision at the User's email address.

To protect the integrity of the process, the Operator prohibits abuse of the reporting mechanism. The following cases in particular are considered abuse:

  • repeated and unfounded reports that are not based on actual violations;

  • deliberate false reports with the intention of causing harm to another User or Expert;

  • automatically or mass-generated reports without specific explanation or substantive justification;

  • use of the mechanism to harass or intimidate other Users or Experts;

  • reporting content out of revenge, personal grudges, or competition.

 In case of suspected abuse, the Operator reserves the right to:

  • temporarily or permanently restrict the user's access to the login mechanism;

  • restrict or disable access to the User Account;

  • take appropriate action in accordance with applicable law.

 In order to ensure fair use of the system, the Platform reserves the right to keep records of abuse and to notify Users of the measures taken in an appropriate manner.

In accordance with the Digital Services Act, the Operator publishes an annual overview of the number of removed content, the number of complaints received, and measures taken against violations of the terms of use.

VALIDITY OF THE GENERAL TERMS AND CONDITIONS, APPLICATION OF LAW, AND DISPUTE RESOLUTION

These general terms and conditions apply to every visit and use of the Platform. Visiting and using the Platform is only permitted if the User agrees to the general terms and conditions. If the User does not agree to the general terms and conditions, use of the Platform is not permitted and the User must leave it. Each use of the Platform is subject to the general terms and conditions valid at that time. The User is responsible for familiarizing themselves with the general terms and conditions valid at any given time. By entering the Platform each time, the User agrees that they are familiar with the current general terms and conditions and that they accept them in full.

The general terms and conditions are issued by the Operator and may be changed at any time without prior notice. Users will be notified of any significant changes via the Platform or by email. Use of the Platform after the change implies acceptance of the new terms and conditions.

The Operator is established and operates in accordance with the laws of the Republic of Slovenia. The Platform operates in accordance with the laws of the Republic of Slovenia.

In the event of disputes between the Operator and the User, the parties shall attempt to resolve them amicably. If this is not possible, disputes shall be resolved by the competent court in Ljubljana.